At bigwim, your personal data is a trust we take seriously. What's collected, how it's used, and who can access it — it's all explained here in plain language.
Get a quick overview before reading the full details
Name, mobile number, date of birth, payment details, and usage history — only what's necessary to provide our services.
See Section 2For service operation, payment verification, fraud prevention, and customer support. Your consent is obtained before using your data for marketing.
View Section 3Our internal team and essential technology partners. Data is not shared with third parties except where legally required.
See Section 4You have the right to request access to, correction, deletion, or transfer of your data.
See Section 7Bigwim uses cookies to improve your experience on the site. You have control over which non-essential cookies you allow.
View Section 6For any privacy-related questions, email us at support@bigwim.biz or reach out via live chat.
See Section 8Welcome to bigwim. This Privacy Policy ("Policy") explains how bigwim.biz ("bigwim", "we") collects, stores, uses, and protects your personal data. By using the bigwim website or mobile app, you are considered to have accepted this Policy.
We believe transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — not complex legal jargon. You always have the right to know what happens with your data. bigwim is committed to that transparency.
Applicability: This policy applies to the bigwim.biz website, Android and iOS mobile apps, and all bigwim digital services. Third-party sites you visit from our platform are governed by their own privacy policies.
Bigwim only collects information necessary to provide its services. No unnecessary data is ever requested.
| Data Type | Example | Purpose |
|---|---|---|
| Identity Document Information | Name, date of birth, national ID number | Age Verification & KYC |
| Contact Information | Mobile number, email address | Account Security & Support |
| Payment Information | BKash/Nagad number, bank details | Deposits & Withdrawals |
| Betting History | Bet amounts, events, and outcomes | Account Management & Dispute Resolution |
| Security Information | Password (hashed), 2FA data | Account Security |
Some information is collected automatically while you use bigwim:
Please note: bigwim never stores your full payment card number or bank password. Payments are processed through secure third-party gateways.
Bigwim uses your data only for the specific purposes outlined below — never for anything unrelated.
Marketing Opt-Out: If you no longer wish to receive promotional messages from bigwim, you can turn off marketing communications in your account settings or contact support. This will not affect your core service in any way.
Bigwim does not sell your data. However, limited information may be shared with select partners as necessary to operate our services.
All third-party partners are bound by strict confidentiality agreements. They may only use your data for the specific purpose agreed upon — nothing beyond that.
Important: bigwim never sells or rents your data to advertising companies or data brokers. It goes against our core principles.
Bigwim follows the highest industry standards in data protection — not just on paper, but applied in practice every day.
Bigwim uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.
You can manage or delete cookies through your browser settings. Note that disabling essential cookies may affect certain features.
As a bigwim member, you have the rights listed below. Contact support to exercise any of them.
Data Retention Period: Data for active accounts is retained for the duration of service. After account closure, certain data may be kept for up to 5 years as required by law, after which it is permanently deleted.
Bigwim strictly does not serve anyone under the age of 18. Our platform is not intended for children, and we do not knowingly collect any data from minors.
If you believe a child's information has been collected by mistake, please contact us immediately FAQ or notify support — we will delete that information immediately.
Bigwim may update this Privacy Policy from time to time due to changes in technology, legal requirements, or service improvements. If significant changes are made, you will be notified by email or via an in-platform notice.
You can check the "Last Updated" date at the top of the page to see when this policy was last changed. Continued use of the platform after any update constitutes acceptance of the revised policy.
For any privacy questions, requests, or complaints, get in touch with us. We aim to respond within 48 hours.
For more detailed questions, visit our FAQ Page View or Terms & Conditions Read.
As a bigwim member, these privacy rights are always yours
A robust protection framework built on the combination of technology and policy
Every byte traveling from your browser to our servers is encrypted — no one can intercept it along the way.
Only authorized staff can access your sensitive data — and all access is logged.
Independent security experts regularly audit bigwim's systems to identify and address vulnerabilities.
In the event of a data breach, you will be notified within 72 hours. Nothing will be hidden.
Payment data is handled in compliance with the international PCI-DSS standard. Card numbers are never stored.
Bigwim handles your data in accordance with GDPR — Europe's highest standard for privacy protection.